Owner Onboarding Guide

Owner Onboarding Guide

A clear, fast start to better reviews, smoother turnovers, and hands-off STR ownership.

Get the Onboarding Checklist

What this guide helps you do

Getting a short-term rental “set” early prevents 90% of guest issues later—missing items, confusing check-in, messy handoffs, and inconsistent cleaning. This guide walks you through setup so we can launch (or relaunch) your property with fewer headaches and stronger performance from day one.

You’ll get:

    •    A room-by-room essentials checklist

    •    Smart home + access setup steps

    •    Photos & staging readiness tips

    •    A simple timeline for go-live

    •    What we need from you (and what we handle)

Our Onboarding timeline

confirm fit and goal 
Step 1

Confirm fit + goals

We review your property, your rules (pets, parties, minimum nights), and what success looks like for you.

agreement and owner details 
Step 2

Agreements + owner details

We collect your management agreement, tax form (W-9), payout details, and emergency contacts.

home readiness and inventory
launch and optimize 
Step 3

Home readiness + inventory

You follow our checklist while we flag high-impact upgrades (linens, kitchen basics, safety items) that protect reviews.

Step 4

Access, smart devices, and turnover plan

We set up entry (smart lock or lockbox), guest communication rules, cleaning standards, and restock routines.

Step 5

Staging + photos + listing build

We prepare the space for photography, write the listing, and build your digital guest guide (house rules, parking, trash day, checkout steps, local tips).

Step 6

Launch + optimize

Once live, we manage guest messaging, pricing strategy, turnovers, and issue resolution—then refine based on real booking data.

Start Onboarding 
Owner clarity
   Monthly reporting, transparent expenses, and a clean snapshot of revenue vs. costs.

Guest support
   Fast, professional responses and escalation for urgent issues.

Property coordination
   Turnovers, restock tracking, vendor coordination, and routine property checks.

Care standards
   A documented cleaning checklist and quality control so the home stays “photo ready.”

What’s included when you work with Luxe

Guests pay through the booking platform (Airbnb/VRBO, etc.). After each stay, platform payouts are deposited and we reconcile income and approved expenses (cleaning, restocks, maintenance). Then you receive your owner payout on a consistent monthly schedule.

Typical payout cadence: Monthly (Typically between the 12th–17th).

What you’ll see: Gross revenue → management fee → pass-through expenses → net owner payout.

(Exact timing can vary by platform and your agreement.)

Effective Communication

 •    Wi-Fi network name + password

    •    Utility/HOA notes (if applicable)

    •    Any quirks we should know (sticky doors, tricky thermostat, parking rules)

    •    Owner preferences (pets yes/no, minimum nights, owner blackout dates)

    •    Approval for recommended “review protectors” (extras: towels, pillows, cookware, safety items)

Content Planning

Full-Service Vacation Rental Management

20-25% of nightly revenue

  • Guest communication

  • Revenue & occupancy management

  • Listing creation & optimization

  • Cleaning & linen coordination

  • Property inspections

  • Check-in coordination

  • Consumables replenishments

  • Repairs & maintenance coordination

  • 24/7 guest support

FAQ

  • Most homes are ready in 1–2 weeks, depending on inventory, photos, and device install.

  • No—your checklist is a baseline. We’ll tell you what’s “must-have” vs “nice-to-have.”

  • We can optimize what exists or rebuild it cleanly—photos, description, guidebook, and standards.